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NYCM survey

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NYCM survey

Post  Natalie on Fri Nov 25, 2011 1:47 pm

Did any NYCM runners get the link to the online survey by synapsesurveys.com. in yesterday's email? I clicked on the link and was given a message that said I had already completed the survey! I'm wondering what other people experienced because I was actually looking forward to completing the survey.
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Re: NYCM survey

Post  Dave Wolfe on Sat Nov 26, 2011 3:36 pm

I filled it out shortly after the marathon. Didn't get a follow-up email.
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Re: NYCM survey

Post  KBFitz on Sun Nov 27, 2011 10:58 am

Yep. I delayed taking it until I had 20 minutes free. And it took nearly that long. When I submitted it, I did not get any message that it had been completed or delivered. So, I clicked the link again and got the same message you got Natalie.

I suspect that if you click in once your IP is logged and that's your window, whether you complete it or not. So try this: reset your modem (turn it off, wait a minute, turn it on, wait two minutes) then try again. If it's not the IP that is logged, but rather a code in the link you click that identifies you, this won't help. But if you can get in this way ... don't get out ... take the survey and complete it at once. Good luck.

EDIT: I just looked at the link to take the survey. It has a long code that's unique to you. So it's likely already been triggered ... making it unlikely that an IP reset will let you in. Ergo, as to my advice above: fugettabouttit. Instead, do as the email suggests:

If you have any trouble accessing the survey, please email us at NYCMarathon2011@synapsesurveys.com.


Last edited by KBFitz on Sun Nov 27, 2011 11:30 am; edited 1 time in total (Reason for editing : more info)
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Re: NYCM survey

Post  Natalie on Sun Nov 27, 2011 11:51 am

Thanks Kevin! That did the trick. I'm glad I got to complete the survey, since my experience this time was so different from the last time I ran it. I hope it was actually submitted, because when I clicked "next" to finish, I was sent to a page that says "Unexpected Error."
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Re: NYCM survey

Post  KBFitz on Sun Nov 27, 2011 11:56 am

Your post jogs my memory -- I too got the "Unexpected Error" message. I have no idea if it was submitted. But I did my part ... and so too did you. Cheers!
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